Accounts Receivable Collector, Business-to-Business

The Business-to-Business Accounts Receivable Collector is responsible for managing a portfolio of business-to-business receivables in a fast-paced healthcare environment. This role partners with clients and internal team members to maximize cash flow, resolve outstanding balances, maintain positive client relationships, and support compliance with corporate and regulatory requirements. The ideal candidate brings strong collections experience, sound judgment, contract awareness, and a professional, solutions-oriented approach to account resolution and process improvement. Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide. Following the sale of Omnicare by CVS Health, this role will support Omnicare and its continued operations as an independent, standalone organization.

Responsibilities

Manage a portfolio of business-to-business receivables and drive timely resolution of outstanding account balances; Contact clients by phone, email, and written correspondence to resolve delinquent balances within company and federal guidelines; Identify targeted accounts for delinquency improvement and prioritize follow-up activity accordingly; Develop and execute account resolution strategies, including promissory notes, payment arrangements, release agreements, and settlement agreements; Review customer contracts and account documentation to support compliance and appropriate collection activity; Research, reconcile, and document account issues, billing discrepancies, and payment activity; Partner with internal teams and leadership to address barriers to collection and improve account outcomes; Maintain accurate documentation of collection activity, customer communication, and resolution steps in internal systems; Monitor trends and patterns across assigned accounts and provide recommendations for process improvement; Demonstrate professionalism, sound judgment, and strong customer relationship management while working toward collection goals; Support special projects and perform other duties as assigned

Requirements

1-2 years of experience in an accounting, financial, and/or collections-based role; Demonstrated proficiency in Microsoft Office, including Word and Excel; High school diploma or GED

Nice to have

Resides in Ohio or Arizona; Willingness to travel if needed; Advanced knowledge of the healthcare industry; Working knowledge of Medicaid, Medicare, and third-party insurance; Knowledge of FDCPA, HIPAA, compliance guidelines, and related laws and regulations; Experience using internal billing and collections systems; Experience with pharmaceutical account billing documentation, research, and reconciliation; Experience in business-to-business accounts receivable or collections; Strong collaborative and team-oriented nature; Excellent attention to detail and problem-solving skills; Excellent communication skills, both written and verbal; Bachelor's degree

Benefits

Medical, dental, and vision coverage; Paid time off; Retirement savings options; Wellness programs; Eligibility for CVS Health bonus, commission or short-term incentive program