Accounts Receivable

The Accounts Receivable is responsible for the efficient management of the hotel's receivables portfolio, ensuring timely billing, accurate revenue recognition, effective credit control, and prompt collection of outstanding balances. This role works closely with Finance, Sales, Events, Reservations, Front Office, and external partners to maintain strong client relationships while protecting the financial interests of the resort. The position supports the Credit Manager and Finance leadership team in maintaining healthy cash flow, minimizing credit risk, ensuring compliance with company policies, and delivering exceptional service standards aligned with Rosewood's luxury hospitality philosophy.

Responsibilities

Manage the hotel's receivables portfolio; Ensure timely billing, accurate revenue recognition, effective credit control, and prompt collection of outstanding balances; Work closely with Finance, Sales, Events, Reservations, Front Office, and external partners; Support the Credit Manager and Finance leadership team in maintaining healthy cash flow and minimizing credit risk; Review, verify, and process invoices; Monitor outstanding receivables and proactively follow up on overdue accounts; Reconcile Accounts Receivable subsidiary ledgers with the General Ledger; Investigate and resolve billing discrepancies; Monitor customer credit limits and identify potential credit risks; Perform collection activities; Prepare aging reports; Escalate high-risk accounts; Verify accuracy of guest folios and event billing; Review and reconcile credit card transactions and digital payment channels; Support month-end closing; Prepare AR aging reports, collection forecasts, and management summaries; Ensure compliance with Rosewood policies, internal controls, accounting standards, and local regulations; Act as primary point of contact for customer inquiries; Build and maintain strong working relationships; Collaborate with Sales and Events teams; Participate in Credit Committee meetings; Identify opportunities to improve billing, collection, and reconciliation processes; Maintain data integrity across PMS, ERP, POS, and financial systems; Demonstrate Rosewood's values and service excellence; Maintain confidentiality of financial and guest-related information

Requirements

Fluency in English; Bachelor's Degree in Accounting, Finance, Business Administration, or a related field; Minimum 3 years of Accounts Receivable or Credit Control experience; Strong understanding of hotel revenue streams, city ledger operations, group billing, and event billing; Experience with receivables reconciliation, collections, and credit management; Strong analytical and problem-solving skills; High level of accuracy and attention to detail; Excellent communication and relationship management skills; Strong organizational and time-management abilities; Proactive, results-oriented, and capable of working independently; Advanced Microsoft Excel skills; Experience with hotel Property Management Systems, POS systems, and ERP/accounting platforms; Understanding of revenue audit processes and financial controls

Nice to have

Professional accounting or finance certifications; Additional training in hospitality finance; Luxury hospitality experience; Previous experience in a five-star hotel, luxury resort, or international hospitality environment; Opera Cloud PMS experience