Acute Patient Access Services Representative

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.

Responsibilities

Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately; Collect patient financial liability and assist with financial counseling where needed; Ensure all documentation is accurate, secure, and compliant; Collaborate with clinical teams to optimize patient flow and satisfaction; Use multi-system technology to streamline patient intake and record-keeping; Verify patient demographics and input information into EHR; Verify, read, and understand insurance benefits and payer authorization guidelines; Obtain federal/state compliance information, consents, and documentation required by insurance plans; Discuss financial liability with patients and families, including payment plans and Banner Financial Assistance applications; Perform assigned patient and financial services tasks as part of the Patient Access Services team

Requirements

High school diploma/GED is required; Customer service skills or knowledge of patient financial services, financial, collecting services, or insurance industry experience processes normally acquired over one or more years of work experience; Ability to manage multiple tasks simultaneously with minimal supervision; Strong interpersonal, oral, and written communication skills; Knowledge of common office software, word processing, spreadsheet, and database software; Typing ability; Arizona Fingerprint Clearance Card and signed Arizona Criminal History Affidavit required for Behavioral Health clinical settings serving children

Nice to have

Associate's degree preferred; CRCR (Certified Revenue Cycle Representative) certification from HFMA; CHAA (Certified Healthcare Access Associate) certification from NAHAM; Knowledge of medical terminology or healthcare systems; Experience in patient access, scheduling, or front-office healthcare; Thrive in fast-paced environments such as ERs, clinics, or specialty care; Stellar communication skills and high emotional IQ; Detail-oriented, tech-savvy, and natural problem-solver

Benefits

Full benefits for part-time positions; Extra $1.00/hr for weekend hours