Acute Patient Access Services Representative Per Diem

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. It is in a hospital-based setting including Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying and obtaining authorizations for patients' insurance, verifying eligibility and benefits, generating patient estimates, financial counseling, and collecting patient liability. Works in a high-volume, fast-paced, clinical environment. Primary external customers include patients and their families, physician office staff and third-party payors. Schedule: days and hours will vary; on-call PM rotation and mandatory holiday rotation. Wyoming Medical Center is the state's largest inpatient facility with 249 beds and a level 2 trauma center.

Responsibilities

Greet patients and ensure patient safety using positive identification protocols; Verify insurance, verify eligibility and benefits, and obtain authorizations; Process patient registration quickly and compassionately; Collect patient financial liability and assist with financial counseling; Generate patient estimates for services rendered; Verify patient demographics and accurately input information into EHR; Ensure all documentation is accurate, secure, and compliant, including CMS hospital-based compliance forms; Submit timely payer authorization notifications to reduce denials; Collaborate with clinical teams to optimize patient flow and satisfaction; Use multi-system technology to streamline patient intake and record-keeping; Assist patients with Banner Line of Credit, payment plans, and Banner Financial Assistance applications; Perform other Patient Access Services assignments such as transporting patients, training new hires, or posting daily deposits; Cross-train in Inpatient and Outpatient Registration

Requirements

High school diploma/GED is required; Customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience; Ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment; Strong interpersonal, oral, and written communication skills; Strong knowledge of common office software, word processing, spreadsheet, and database software; Typing ability; Employees working in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of employment, and sign an Arizona Criminal History Affidavit upon hire

Nice to have

Associate's degree; CRCR (Certified Revenue Cycle Representative) certification offered by HFMA; CHAA (Certified Healthcare Access Associate) certification offered by NAHAM; Knowledge of medical terminology or healthcare systems; Experience in patient access, scheduling, or front-office healthcare; Additional related education and/or experience

Benefits

Health insurance; Dental insurance; Vision insurance; 401(k) with company match; 403(b); Tuition aid; Pet insurance; Medical and financial wellness plans; ID theft protection; Life insurance; Legal coverage; Flat rate $1/hour weekend differential; 15% night shift differential when applicable