Admin Coordinator III

Provides administrative and operational support to the Office of Patient Experience and ICARE Commitment by assisting in coordination of day-to-day office functions, recognition activities, and departmental workflows. Serves as a primary point of contact for internal staff, patients, families, vendors, and committees by responding to inquiries, monitoring shared inboxes, routing requests, and maintaining timely and accurate communication related to Patient Experience and ICARE initiatives. Independently manages core components of the UR Stars recognition program, including processing patient and family submissions, responding to data and reporting requests, coordinating badge pulls and materials, and troubleshooting issues in collaboration with internal partners and vendors. Supports the planning and execution of departmental projects, meetings, and events by managing calendars, preparing materials, coordinating logistics, taking minutes, and maintaining organized records and documentation. Performs document preparation, proofreading, data entry, and reporting while ensuring confidentiality, accuracy, and adherence to institutional policies. Uses judgment and prioritization to balance multiple requests and deadlines, resolve routine issues, and provide guidance or task direction to any student employees that may be working within the department.

Responsibilities

Provides administrative and operational support to the Office of Patient Experience and ICARE Commitment; Serves as a primary point of contact for internal staff, patients, families, vendors, and committees; Independently manages core components of the UR Stars recognition program, including processing patient and family submissions, responding to data and reporting requests, coordinating badge pulls and materials, and troubleshooting issues; Supports planning and execution of departmental projects, meetings, and events by managing calendars, preparing materials, coordinating logistics, taking minutes, and maintaining organized records; Performs document preparation, proofreading, data entry, and reporting while ensuring confidentiality, accuracy, and adherence to institutional policies; Manages calendars, schedules meetings, coordinates logistics, prepares and edits documents, presentations, and reports, and handles correspondence; Assists with planning and execution of departmental projects and events, including Patient Experience, ICARE, and recognition-related activities; Serves as primary departmental point of contact with external vendors, coordinates orders, timelines, and issue resolution; Modifies and records data, runs pre-built reports, and organizes information to support departmental initiatives; Other duties as assigned

Requirements

High School diploma required; 2 years of relevant experience required; or equivalent combination of education and experience; Microsoft Outlook, Word, and Excel required