Administration Services Administrator (Fixed Term Contract)

Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.

The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.

There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.

Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.

Please note that this is a Fixed Term Contract role.

GSS People Services’ focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.

Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class delivery.

The Administration Services Administrator plays a vital role in providing administration, process and query support initially across a defined range of activities inclusive of job changes, personal data changes and reporting line changes within the standards and policies. The Administration Services Team assures operations are carried out in a timely, accurate and consistent manner.

You’ll look after our most important resource.

Our people.

KEY TASKS

The Administration Services Administrator is responsible for the execution of tasks, processes and resolving queries in a manner that focuses on employee changes and achieves service delivery according to agreed Service Level Agreements. As a key member of the Administration Services team within our broader Talent Acquisition Operations delivery team, the Administration Services Administrator communicates and collaborates with a wide range of internal stakeholders to ensure that all administration support actions are completed to fulfil an employee’s job change, personal data change and reporting line change. The Administration Services team will also support where applicable People Services invoice costing and allocation, uniform ordering (post onboarding) and other services as requested.

People/Leadership

- Demonstrate behavior in line with the Group’s values, standards and a professional workplace.
- Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams where relevant) to achieve business goals
- Report to your leader any issues you cannot address

Financial

- Operate in a cost-effective way, within limits set by your leader.

Work Processes

- Work within policies, processes and systems and advise your leader of any issues which impede your, or the team’s performance

Requirements

Be fully accountable for all Administrative Support activities for employee changes; Ensure a timely, accurate and positive experience is delivered to all stakeholders – GSS People Services team members, HR team members, Line Managers and Employees collaborating across multiple departments to create and deliver a seamless process; Responsible for executing relevant tasks received via ServiceNow ensuring all case documentation created is accurate, quality checked, appropriately authorised, signed and returned (where relevant in accordance with the process) and filed within the defined employee folders per region. (Ultimately into the Employee Document Management Solution); Be the first point of contact for Administration Services’ queries and provide basic advice, support and guidance. Troubleshoot to resolve common problems and investigate further if required.; Provide invoice costing and allocation support to People Services teams, where this service is undertaken; Manage the Corporate Uniform ordering support process (post Onboarding) where this service is undertaken within GSS People Services.; Escalate technical problems through the appropriate support channels and follow up as required.; Continually identifying process improvement opportunities in your area and communicate these appropriately; Deliver upon the team goals and objectives set to enable SLA’s and KPI’s to be achieved.; Minimum of Matric/Grade 12 certificate; Relevant Diploma with advantageous; Strong PC skills, with a confident approach working with the MS Office suite; 2 - 3 year’s work experience as an Administrator.; Experience in stakeholder engagement, liaising with a broad cross section of stakeholders; Proficient written and verbal communication competency

Benefits

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.