Administrative Specialist

Action Garage Door is seeking an organized, detail-oriented Sales / Administrative Assistant to help move customer orders smoothly from sale through installation.

Responsibilities

Support sales representatives with estimates, data entry, customer information, and order processing; Enter and maintain accurate sales orders, job details, and customer records in ServiceTitan; Review measurements, product selections, and specifications for completeness and accuracy; Resolve missing information with sales representatives and track orders through the sales and procurement process; Prepare and submit purchase orders for garage doors, openers, hardware, and related materials; Work with vendors and manufacturers to confirm pricing, availability, order details, and lead times; Track outstanding orders and proactively address delays or discrepancies; Verify that materials match customer selections and job specifications; Coordinate with purchasing and warehouse teams to confirm material availability and expected delivery dates; Keep residential customers and builders informed about order status, anticipated delivery dates, and installation readiness; Coordinate project requirements and construction timelines with builders; Respond professionally to questions and concerns, escalating issues when needed; Communicate customer requests, order changes, and potential delays to the sales team; Partner with the Installation Coordinator to ensure materials, job details, and customer information are complete before scheduling; Communicate product availability, expected delivery dates, and job readiness; Help resolve discrepancies that could delay installation and support a smooth handoff from sales to installation

Requirements

Experience in sales administration, order processing, purchasing, or customer service preferred; Garage door, construction, building materials, or home services experience is a plus; Strong organizational skills and attention to detail; Ability to manage multiple orders, deadlines, and customer requests; Clear, professional written and verbal communication; Comfort using Microsoft Office, CRM software, and order management systems; ServiceTitan experience preferred, but not required; A proactive approach to problem-solving and the ability to work independently while collaborating across teams

Nice to have

Garage door, construction, building materials, or home services experience; ServiceTitan experience

Benefits

Opportunities for professional growth and advancement; A supportive, team-oriented work environment; The opportunity to contribute directly to Action Garage Door's continued growth