Aftersales Technical Engineer

The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls-Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®. The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centers (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales.

We are excited to offer you the opportunity to join our Aftersales department as an Aftersales Technical Support Engineer!

The Aftersales Technical team strive to deliver exceptional technical support and rapid resolution of air conditioning issues across the installed base. The team provide end‑to‑end post‑installation experience, from triage via telephone, through on‑site breakdown response and root cause diagnostics, to corrective actions. The team provide a nationwide service to support our customers whenever possible.

In this role, you will be responsible for

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Skills & Attributes

- Strong technical knowledge and problem‑solving ability.
- Confident communicator with the ability to build strong customer relationships.
- Comfortable presenting and delivering training to varied audiences.
- Hands‑on approach with a willingness to travel across the UK & Ireland.
- Organised, detail‑focused and able to follow established processes.

Responsibilities

Providing onsite and remote technical support, including system commissioning, fault finding and system diagnosis across the UK & Ireland.; Acting as a key communication link between customers, site engineers and Hitachi teams.; Working closely with Sales and internal teams to support workflows and business needs.; Delivering customer training both onsite and at the Maidenhead Training Centre, including presentations and hands‑on demos.; Assessing new spares and warranty claims in line with company processes.

Requirements

Proven HVAC experience; NVQ Level 2 - Refrigeration & Air Conditioning.; NVQ Level 3 - Refrigeration & Air Conditioning.; Safe Handling of Refrigerant.; Full UK Driving Licence.

Benefits

25 days annual leave per year plus bank holidays – option to buy 10 extra days; Eligibility for our Company Performance Bonus; Enhanced pension contributions; Cycle to work scheme with discounts on push-bikes, e-bikes and accessories; Policy to support growing families; Access to self-service training platform containing over 200 Bosch approved programmes