Agent-Air Export Customer Service

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 18,000 trained professionals
- 346 locations worldwide
- Fortune 500
- Globally unified systems

Responsibilities

To take orders and make freight and document pick-up arrangements.; To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.; To review, check and verify air export documents as provided by shippers.; To strictly follow export-handling procedures as established by the management.; To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.; To do shipment tracking and advise local or oversea customers and offices on any discrepancies.; To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers’ complaints.; To handle & achieve company’s quality system such as IO, OPS, Training hours, EXCEL; To take up additional assignments as required to meet with the Company needs.

Requirements

University graduate, preferably with minimum 1 year's relevant experience.; Be able to work under pressure and in time frame.; Good communication in English.; Chinese speaking is preferrable.; Well-versed in MS Office.

Benefits

Paid Vacation, Holiday; Group Medical & Life & Accident Insurance; Employee Stock Purchase Plan; Training and Personnel Development Program