Agent Operations Lead

Mainstay is seeking an Agent Operations Lead to own the operating results for institutional owners of single family homes. The role owns each customer's portfolio end to end, from dispositions and acquisitions through closing, serves as the day-to-day operating counterpart to customer directors and analysts, and sets priorities across internal agent, pricing, field, and transaction coordination teams. The role reports to the Manager, Brokerage Operations, is fully remote within the United States, and includes occasional travel to customers and launches. On-target earnings are $120,000 to $140,000, made up of base salary and target bonus tied to how cleanly the book runs and to business results.

Responsibilities

Own the operating results for each customer's portfolio of single family homes; Own each customer's book end to end, including dispositions and in some cases acquisitions, from the day a home lands to the day it closes; Serve as the day-to-day operating counterpart to the customer's directors and analysts; Run the cadence, bring analysis, catch problems early, and communicate the truth when it isn't the answer the customer wanted; Co-own each customer relationship with a business relationship lead; Set priorities across the agents, pricing, field, and transaction coordination teams; Help launch new customers, new markets, and new programs such as REO, and run them once live; Build and use AI workflows for reconciliation, exception flagging, and customer updates

Requirements

5+ years in real estate operations, portfolio or asset management, or account management for institutional or high-volume real estate customers; Demonstrated ownership of a portfolio outcome or the operating side of a customer relationship, including running the reporting cadence and leading the hard conversations; Working knowledge of the full transaction lifecycle: pricing, listing, offers and negotiation, and contract to close; Experience launching a new customer, market, or program, and getting it to steady state; Specific, demonstrable AI workflows built around at least one general-purpose LLM (ChatGPT, Claude, or Gemini) used on a real portfolio or pipeline; Judgment about when not to use AI, and the ability to check AI outputs for accuracy and Fair Housing compliance; Comfort with data: spreadsheets, dashboards, and a CRM or transaction management system (Salesforce or similar), plus G-Suite, Slack, and MacOS; Strong written and verbal communication skills; Comfort working some evenings and weekends and with occasional travel

Nice to have

SFR experience strongly preferred; Real estate license (preferred, not required); Acquisitions experience; SQL or BI tool experience