AI Deployment Strategist

Nooks is an applied AI lab building the Agent Workspace for GTM. Our AI Deployment Strategists lead post-sale engagements and may assist with presales trials. This role requires a broad set of skills and a passion for leading implementations, hands-on setup, troubleshooting, enablement, and more.

Responsibilities

Lead customer deployments, from kickoff to launch; Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met; Develop and manage a project plan that delivers quick time to value and on-time delivery; Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions; Guide customers through configuration and testing based on their requirements and Nooks best practices; Collaborate with Engineering on migration and cutover when launching Nooks; Coordinate technical integrations with Salesforce and other sales tools; Set up and configure AI-powered signals, workflows, and email templates; Proactively identify implementation barriers and collaborate with the internal & external teams to address them; Guide customers through user adoption activities, including launch communications, and deliver end-user training; Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings; Collaborate with the Customer Success Manager in post-implementation services, as required; Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints; Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement

Requirements

2+ years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers; Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflows.; Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, and Salesloft.; Outstanding customer management skills (discovery, advisory, project management, and stakeholder management); Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion; Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences; Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment; Highly collaborative and proactive problem-solver with excellent organizational skills

Nice to have

Experience with AI prompting and building workflows; 1-2 years of B2B SaaS presales/solutions engineer experience

Benefits

Equity; Generous perks; Comprehensive benefits