AI Systems Engineer (f/m/d)

The Business Technology team is composed of passionate technologists focused on reducing friction and getting the most value from solutions to enhance outcomes. This role sits at the intersection of AI-native operations, enterprise platform engineering, and IT service management. You will own how Sonar designs, builds, and operationalizes AI-augmented systems across its internal technology ecosystem, with Jira Service Management and the Atlassian suite as one core platform among several. Sonar enables organizations to ship agentic code with confidence. Candidates need to be genuinely based in the location the role is posted, though relocation support is available for the right person. Three anchor office days (Mondays, Tuesdays, and Thursdays) apply. Offers are contingent upon a background check and reference verification. Applications submitted through agencies or third-party recruiters will not be considered.

Responsibilities

Design, build, and operationalize AI-augmented systems across Sonar's internal technology ecosystem; engineer AI agents and connectors; automate workflows end-to-end; integrate the enterprise tool stack, with Jira Service Management and the Atlassian suite as one core platform; build and maintain AI-native capabilities (Claude MCP integrations, custom Claude skills, Rovo agents, Enterprise Apps connectors); administer, configure, and evolve Jira Service Management (service catalog design, SLA management, queue configuration, request type rationalization, automated routing); manage the Atlassian Cloud ecosystem (Jira Software, Confluence, JSM, Guard, Loom, Trello, Bitbucket) including governance, user access management, project templates, and platform health monitoring; design and implement workflow automations using Atlassian Automation, REST APIs, and third-party middleware; build and maintain integrations with Slack, HR platforms, identity providers, and monitoring tools; own JSM Assets configuration, data integrity, and lifecycle management; define and enforce ITIL-aligned processes; ensure platform configurations adhere to data protection, access control, and audit requirements, and support external audits; partner with internal teams (HR, Finance, Legal, IT, Security, GTM) to identify automation opportunities and gather requirements; contribute to the platform roadmap in partnership with the BizTech BackOffice lead

Requirements

Hands-on experience with AI-native platforms and building on them, including Claude/Anthropic, MCP, agent frameworks (Rovo or equivalent), connectors, and prompt-based workflows; 5+ years hands-on administration of Jira Service Management (JSM), Jira Software, and Confluence Cloud in enterprise, multi-team environments; deep knowledge of JSM request types, workflows, SLAs, queues, automations, and service catalog design; proven experience building workflow automations using Atlassian Automation and/or third-party tools; comfortable with REST APIs, webhooks, and JSON for system integrations; experience with adjacent enterprise systems (identity providers such as Okta or JumpCloud, collaboration tools such as Slack or Zoom, or business systems such as NetSuite, BambooHR, or Salesforce); experience configuring and maintaining a CMDB or IT asset management system (JSM Assets, ServiceNow CMDB, or equivalent); strong understanding of ITSM processes and ITIL v3/v4 frameworks, including incident, change, problem, and request management; understanding of IT General Controls (ITGC), access governance, and audit-readiness requirements; excellent communication skills for technical and non-technical audiences; fluent in English, written and verbal; highly autonomous and pragmatic; strong decision-making and prioritization skills; collaborative and leadership mindset

Nice to have

Atlassian certifications (ACP-620 Jira Service Management, ACP-120 Jira Administrator, or ACP-420 Confluence Administrator); scripting experience (Python, Groovy, JavaScript); experience supporting external audit engagements; curiosity and adaptability across the enterprise tool stack; ability to challenge the status quo and give and receive direct feedback; values done over perfect while continuously improving processes