AI Technical Support Specialist | Based in Lithuania

The Hostinger Agent already handles over 90% of customer conversations. This role sits at the intersection of customer experience and AI, where specialists maintain quality and step in for complex cases requiring deep troubleshooting. Career progression: Customer Success Specialist, Mentor to CS Product Expert, then CX AI Engineer.

Responsibilities

Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences; Build deep product knowledge across websites, domains, emails, billing, and builder tools; Contribute to team growth through peer-to-peer learning sessions, feedback loops, and knowledge sharing; Review AI chatbot prompts, identify patterns at scale, and drive innovation; Maintain service quality and handle complex cases requiring deep troubleshooting

Requirements

Fluent English and Lithuanian, written and spoken; Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas; Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup); Already using AI to build or automate processes in your work; Ability to make technical complexity clear for non-technical customers; Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves

Nice to have

Hands-on experience with WordPress, cPanel, hosting environments, or website management tools; Experience contributing to AI tools, automations, or chatbots as a core responsibility; Proven experience in improving internal workflows, not just working within them

Benefits

360 Growth: learning opportunities, 5-week trainings in technology, product, and communication, access to Reforge and Scribd, feedback culture, physical and digital libraries, internal mobility; Freedom & responsibility: flexible work from offices in Kaunas and Vilnius or from home, morning, day, and night shifts rotating monthly; Wellness: health insurance from Day 1, gym memberships, recharge leave, regular health checks, sports, arts, and hobby clubs; Company events such as Summerfest, Winterfest, Town Hall, team-buildings, and workations; Access to Žalgiris Arena VIP Lounge; Milestone gifts for weddings, new parenthood, and graduations