American Girl Nashville Sales Lead- Full Time with Benefits

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The Retail Lead position is part of the American Girl Nashville management team.

The Opportunity: The American Girl Nashville retail store is looking for a dynamic individual as a Retail Lead to assist the sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests.

What We’re Looking For

Mattel is an Affirmative Action/Equal Opportunity Employer

F/M/Disability/Vet

Responsibilities

Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.; Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills.; Lead by example by delivering exceptional and engaging customer service to ensure an excellent guest experience.; Fulfill responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.

Requirements

Demonstrated ability to work with a broad and diverse work force.; A strong customer service background, with lead/supervisory experience, preferred.; Excellent communication (both verbal and written) and organizational skills are essential.; Must enjoy children and possess a warm and friendly demeanor.; Well-developed computer skills essential, must be a skilled user of Microsoft Excel, Outlook and Word.; Ability to work a flexible schedule including nights, weekends and holidays.