American Girl NYC - Personal Shopping Assistant (seasonal)

The American Girl New York City retail store is looking for a dynamic individual as a Seasonal Personal Shopping Assistant to provide administrative support to the American Girl Personal Shoppers, as well as providing personalized service to customers. The individual we seek has high energy and a positive attitude, is highly organized with strong time-management skills, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family.

Responsibilities

Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions; Assist with the selling and booking of in-store special events and Bistro parties; Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready; Assist with personal shopping appointments including preparation prior to the appointment and assist on the sales floor as needed; Initiate and respond to client communications, schedule appointments, and follow up with clients as needed; Use Microsoft applications, including Outlook, to complete administrative duties; Keep up-to-date on product knowledge and services; Balance work tasks while supporting the Personal Shoppers individually; Follow all company standards, guidelines, policies and procedures consistently

Requirements

1 to 2 years of retail sales and service experience required; Experience in personal shopping, specialty, or luxury retail preferred; Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel and Outlook); Demonstrated ability working with a broad and diverse work force and customer base, including working with children; Excellent organizational and time management skills; Strong verbal and written communication skills; Team player; flexible to meet changing business demands; Weekend availability a must as well as flexible schedule including nights and holidays

Nice to have

Experience in personal shopping, specialty, or luxury retail

Benefits

Competitive total pay programs; Comprehensive benefits and resources