Analyst, Trust & Safety Operations

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

The Trust and Safety Analyst position is a key role within the Operations function at Cint. We are a fast-paced organization and are redefining the online market research industry. Candidates with a can-do attitude and a proactive and hands-on approach to business will thrive in this environment and will be met daily with new opportunities to facilitate the company’s growth. Enthusiastic team players will quickly be able to make their mark in our demanding but stimulating environment where creativity, initiative, and hard work are rewarded.

Responsibilities

Communicate and liaise with different departments to handle incoming requests and quality escalations; Prepare reports and share insights into quality findings as part of quality investigations; Drive and/or be a part of quality programs related to suppliers, clients, etc; Proactively monitor and track internal data and statistics to identify and troubleshoot unusual spikes/dip in traffic at the supplier, client and/or user level; Contribute by sharing inputs towards development of new tools and products; Update product and internal documentation regularly; Explore avenues, plan and ideate to improve the overall quality function

Requirements

2-3 years’ minimum experience in the Market Research service industry preferred; Enterprising, curious and enthusiastic to learn new tools and processes; Data Analysis: able to spot patterns and irregularities within data sets of different sizes; Making Order out of Chaos: Highly organized and proactive, you are good at keeping on top of your work by tracking and progressing many different tasks at once in a fast-paced, busy environment.; Have a commercial mindset to understand the impact of actions; Team player with the ability to communicate clearly and build strong and trustworthy relationships with different stakeholders; Proficiency in written and oral communication in English Technical requirements; Tech-savvy with proficiency in using MS-Office products – key features expertise:; Excel V-lookups; Pivot tables with filtering/formulas/etc; De-duplications checks; Experience in handling Market Research data checks and validation; Ability to manipulate large files; Provide clear, concise feedback on data findings; Add suggestions on needed improvements; Knowledge of Sampling criteria and panel handling is a big advantage