Anytime Ambassador

Marriott’s Anytime Ambassadors deliver personal service by responding to the inquiries of our most loyal guests via phone, and email. Anytime Ambassadors answer a global phone line and global email cue to expedite requests of our members in the absence of their Personal Ambassador or for Ambassador member immediate needs. They actively listen and answer questions to resolve issues in an efficient manner. Anytime Ambassadors are responsible for evaluating and analyzing each guest’s needs and recommending tailored travel solutions that enhance their travel experience, deepening their loyalty to Marriott’s products and services. They also follow through on immediate guests needs with time sensitivity or escalate more complex requests back to a member’s Personal Ambassador for actioning.

Responsibilities

Deliver personal service by responding to the inquiries of our most loyal guests via phone, and email; Answer a global phone line and global email cue to expedite requests of our members in the absence of their Personal Ambassador or for Ambassador member immediate needs; Actively listen and answer questions to resolve issues in an efficient manner; Evaluate and analyze each guest’s needs and recommending tailored travel solutions that enhance their travel experience, deepening their loyalty to Marriott’s products and services; Follow through on immediate guests needs with time sensitivity or escalate more complex requests back to a member’s Personal Ambassador for actioning; Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; Report accidents, injuries, and unsafe work conditions to manager; Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation; Speak with others using clear and professional language; answer telephones using appropriate etiquette; Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees; Comply with quality assurance expectations and standards; Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; Perform other reasonable job duties as requested.

Requirements

6 months related experience in Loyalty Knowledge Group or higher Knowledge group required; Candidates will be required to live within 50 miles of the Wichita CEC.

Nice to have

High School diploma or G.E.D. equivalent