APAC Vendor Lead, Ads - Sydney

The SMB Ads team helps businesses discover, adopt, and grow with OpenAI's advertising solutions. The BPO Lead will build and scale the outsourced operating model that supports the Ads business in APAC and globally. This is a builder role and a highly cross-functional individual contributor role, working across internal teams and external partner leadership to improve seller productivity, advertiser growth, forecasting accuracy, and operational quality. The role is based in Sydney with a hybrid work model of 3 days in the office per week.

Responsibilities

Build and scale BPO operating models, governance structures, and performance frameworks for Ads; Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality; Lead business reviews and executive governance forums with BPO partners and internal stakeholders; Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early; Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis; Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions; Create workforce and capacity plans aligned to business demand and growth forecasts; Determine which customer segments and sales motions should be handled by BPO partners versus internal teams; Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity

Requirements

5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization; Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion; Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn; Experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets; Strong analytical, operational, and communication skills, with the ability to turn data into clear actions and work effectively across teams; Interest in using AI and automation to improve execution, visibility, and seller productivity

Benefits

Relocation assistance for new employees