Application Engineer, Injection Molding

Xometry is seeking a driven and technically-minded Application Engineer, Injection Molding to join our team. In this role, you'll be a critical link between our customers, sales team, and engineering efforts, supporting a diverse range of industries including aerospace, defense, commercial, automotive, industrial, and medical devices. You'll leverage your expertise in injection molding to analyze customer requests, provide crucial design-for-manufacturing feedback, and help shape custom solutions that meet our clients' needs.

Responsibilities

Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings; Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation; Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies; File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability; Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility; Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary; Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery

Requirements

Associate degree or higher in a technology field, or equivalent practical experience; Strong interest and aptitude in technical tools, including experience with or a willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review; Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies; Customer-service oriented with excellent communication skills, capable of interacting politely and enthusiastically with both customers and coworkers

Nice to have

Vocational training or direct experience in injection molding is highly desired; Familiarity with die casting, stamping and metal extrusion is a plus

Benefits

401(k) match; medical insurance; dental insurance; vision insurance; life insurance; disability insurance; paid time off; vacation; sick leave; floating holidays; fixed holidays; maternity leave; bonding leave; EAP; wellbeing resources