Application Support Analyst | Energy Trading Operations

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that strengthen cross-selling capabilities and improve operational efficiency across the firm.

Responsibilities

Support business users offering second- and third-line support; Knowledge of scripting language (PowerShell, Python...); Manage new system analysis and implementation; Provide incident management per ITIL standards; Liaison between technology department and business groups to communicate system changes; Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard; Ensure active tasks retain focus through workflow and prioritisation awareness; Manage vendor system upgrades and implementation; Manage technical client onboarding; Locate and define new process improvement opportunities; Complete exchange reporting and compliance audits

Requirements

A collaborative team player, approachable, self-efficient and influences a positive work environment; Demonstrates curiosity; Resilient in a challenging, fast-paced environment; Excels at building relationships, networking and influencing others; Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness; Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle; Strong Excel skills, including advanced formulas, VBA and other Excel features for handling complex tasks; Must be able to work under demanding conditions with a calm demeanour; Experience gained in a Financial Services background, ideally in Energy markets and trading technology; Ability to work as part of a team in an environment with changing expectations; Proven ability to show a proactiveness in picking up issues and improving existing processes; Process-driven and systematic mindset; Experience with ITIL and change management processes; Excellent documentation, communication, and organizational skills; Ability to build strong relationships with Application Development teams and business sponsors; General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC; Experience in exchange and vendor management; Knowledge of server-side infrastructure and admin tools; Ability to work shifts patterns (if required) and on-call; Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets; Prior experience in a support role, liaising directly with clients in a technical capacity; Excellent verbal and written communication skills

Nice to have

Experience with Trayport and Equias systems; Bachelor's degree in any relevant field