Application Support Specialist

The Application Support Specialist provides technical and functional support for software applications and integrations, including (but not limited to) Legal Applications, JIRA, Confluence and GitHub across the organisation. The role ensures smooth operation, timely issue resolution within agreed SLAs, and ongoing enhancement of supported systems. The role involves close collaboration with developers, product managers, service desk teams and end-users to deliver a reliable and high-quality application experience.

Responsibilities

Provide direct support for software applications by troubleshooting and resolving user enquiries; Monitor application performance and ensure systems are running optimally; Work closely with software developers, system administrators and end-users to facilitate smooth operations and implement improvements; Maintain SOPs, user guides and application performance metrics; Conduct training sessions for users to enhance understanding of software applications and best practices; Identify and recommend system improvements, optimisations and enhancements

Requirements

Degree in Computer Science, Information Technology or a related discipline, or equivalent knowledge gained through substantial experience in application support or development; Understanding of operating systems, databases and application architectures; Experience using ITSM tools (e.g. JIRA) and version control platforms (e.g. GitHub); Knowledge of SDLC processes and best practices; Ability to troubleshoot application issues using logs, diagnostic tools and scripts; Excellent written and verbal communication skills; Strong customer-service orientation; Effective problem-solving and analytical skills; Ability to work collaboratively across teams; Adaptability to handle multiple tasks and shifting priorities

Nice to have

Experience performing data fixes and routine back-end adjustments; Exposure to clinical or specialised business applications; Familiarity with software security, compliance standards or regulated environments

Benefits

Competitive reward package designed to support financial, physical and mental wellbeing; Opportunities to learn, develop and be recognised for the contribution you make