Application Support Technician

Pragmatike is recruiting on behalf of a major international organization for an Application Support Technician to join a global Digital Solutions Managed Services team. You'll support a portfolio of business-critical applications and enterprise tools, working across application maintenance, Tier-2 support, databases, Windows/Linux environments, and end-user support. This is a hands-on role for someone who enjoys troubleshooting complex technical issues, working across different technologies, and keeping production systems reliable and available.

Responsibilities

Provide day-to-day Tier-2 support and maintenance for business applications and enterprise tools; Troubleshoot application issues, identify root causes, and escalate complex incidents when required; Perform administration and troubleshooting across MSSQL and open-source databases; Support application releases, upgrades, configuration changes, and deployments; Assist with structural application changes required during system upgrades; Support applications running across Windows and Linux environments; Respond to application-related queries from users working across different locations; Support the deployment of tools and operational processes that improve service delivery; Provide knowledge transfer to Tier-1 teams and support end-user training when required; Maintain technical documentation, system reports, and knowledge-base content; Participate in operational meetings and collaborate with other technical teams; Contribute to special projects and provide additional technical support when required; Participate in a rotating 24/7 on-call schedule, approximately one week per month

Requirements

3+ years of experience in application maintenance, application support, or general IT support; Hands-on experience supporting client/server applications; Good knowledge of database management and administration; Experience working in Windows and/or Linux environments; Strong troubleshooting and analytical skills; Fluent English with strong written and verbal communication skills; High school diploma or equivalent

Nice to have

Experience administering Microsoft Windows Server, SQL Server, and .NET applications; Knowledge of MySQL, Red Hat Linux, or Drupal; Experience with Active Directory; Familiarity with AWS and Azure; Microsoft certifications or advanced Microsoft technology training; ITIL knowledge or certification; Experience working in international or public-sector environments; Knowledge of another UN official language

Benefits

Work on business-critical applications supporting an international organization; Gain exposure to a broad enterprise technology environment spanning applications, databases, infrastructure, and cloud; Work alongside experienced technical teams in a structured managed-services environment; Opportunity to contribute to operational improvements and special technology projects; Potential contract extension based on performance