Application Technology Operations Specialist (Fixed Income, Capital Markets)

Our customer is a leading global financial institution with a strong presence across Capital Markets and Financial Services. The organization operates in a highly technology-driven environment where reliable, resilient, and high-performing trading systems are critical to business operations. The technology teams work closely with front-office trading desks, developers, quants, and business stakeholders to support sophisticated financial applications and ensure seamless technology operations across global markets.

Responsibilities

Provide day-to-day application support for Fixed Income and Capital Markets trading systems, including application monitoring and responding to user queries through email and chat; Work closely with global and regional business users, Trade Floor teams, Developers, Quants, and Technology groups to investigate and resolve issues within agreed timelines; Log and manage requests, incidents, problems, and changes using ServiceNow and Atlassian JIRA; Troubleshoot production issues, perform root cause analysis, and track incidents through resolution; Support application rollouts, upgrades, deployments, and implementation activities, ensuring issues are identified and resolved effectively; Conduct end-to-end testing, regression testing, and QA for enhancements, bug fixes, and application changes before production releases; Partner with development teams to build solutions that leverage enterprise monitoring and logging, improve system resilience, and minimize manual maintenance; Develop a deep understanding of application components, functionality, interfaces, data flows, business rules, system dependencies, and operational processes; Proactively monitor system performance and identify opportunities to improve application stability, reliability, and operational efficiency; Participate in Disaster Recovery planning and testing, system changes, and server upgrade activities; Contribute to operational documentation and knowledge sharing to strengthen the team's ability to support critical applications; Follow ITIL best practices across Incident, Problem, and Change Management processes; Manage multiple priorities simultaneously while maintaining clear and effective communication with business stakeholders

Requirements

Professional experience supporting Capital Markets, Fixed Income, trading, or financial operations applications, particularly in a high-pressure production environment; Strong experience with application support, production troubleshooting, monitoring, incident management, and root cause analysis; Knowledge of ITIL service operations methodologies and experience working with service management platforms such as ServiceNow and JIRA; Strong understanding of IT operations practices, including monitoring, logging, alerting, application performance, and operational controls; Excellent communication and problem-solving skills, with the ability to manage business expectations and communicate effectively with both technical and non-technical stakeholders; Ability to work independently while also collaborating effectively within a global, cross-functional team; Strong understanding of application dependencies, system components, interfaces, data flows, and business processes; Experience reviewing and supporting system changes, application deployments, server upgrades, and Disaster Recovery activities; English level: Intermediate/Upper-Intermediate

Benefits

International projects; In-office, hybrid, or remote flexibility; Medical healthcare; Recognition program; Ongoing learning & reimbursement; Well-being program; Team events & local benefits; Sports compensation; Referral bonuses; Top-tier equipment provision