Applications Analyst II

Responsible for implementation and support of applications; works closely with end users to troubleshoot and correct problems relating to applications and assists with conversions to and Implementations of software products. Uses healthcare clinical operations expertise to seek out, research and evaluate a variety of solutions to provide end users with high quality, efficient products; maintains and supports specified Installed application software products.

Responsibilities

Demonstrates accountability in delivering assigned task; reports project issues and accomplishments to project manager; delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development; Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures and hospital/departmental policies; Participates in the planning, development, implementation, maintenance, support and evaluation of clinical or business application systems as assigned; Develops relationships with the Nursing and Clinical communities; Participates/Contributes/Takes instructions in team and project meetings; works closely with team/department members on assignments; can work independently on some assignments; takes direction; Under direct supervision, designs, documents, builds and modifies the complex critical applications in order to best meet the needs of the organization; demonstrates knowledge of tools such as process flow documentation and base level project reporting; Under direct supervision, is able to research stakeholder requests for optimizations using various tools including vendor application resources; Works closely with other analysts to gain an understanding of integration between all clinical and business applications; Develops understanding of the various healthcare settings for patient care, the roles within those settings and workflows that support the care of the patient; Learns, develops, and maintains competency in the assigned application or technical area; Maintain an up-to-date knowledge of current trends and issues in healthcare, nursing practice, Healthcare Informatics, national and state-wide standards and regulations, enterprise policies and procedures as related to clinical practice, and the legal Implications of clinical systems; Develops competence in the area of mentoring new analysts; Demonstrates excellent customer service skills; Develops understanding of project management methodologies, including planning, scope definition/documentation, timeline development, dependency consideration, staffing, project structure and statusing/issue management; also gains understanding of project management tools, such as Eclipse, SharePoint Issues lists, etc.; Assists Application Analysts in end-user and system support including investigation, troubleshooting, testing and resolution of reported problems; Contributes and participates in turnover documentation and presentations when projects are complete and handoff to other analysts for support is conducted; Responds to off duty calls as part of an on-call rotation; Develops understanding of testing concepts including different types of testing and their objectives; develops and executes test scripts based on future state workflows and software enhancements/fixes; maintenance of test scripts as workflows change based on software changes or user requirements; documents status and Issues of testing and participates in troubleshooting and issue resolution; Participates in testing planning by helping identify test scripts needed, patients needed, and resources to include; Reviews future state workflow documentation with Trainer for curriculum development; validates training curriculum with Trainer; may also serve as proctor during training events; Reviews training questions during training events and helps to document responses; Participates in communication development of optimizations by producing screen shots and explanations of new feature/function/workflow; Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Requirements

Associates Degree in nursing or other clinical healthcare related field; 2 or more years of experience in clinical position (Nursing or Ancillary) in a health care institution or clinic; Current professional license or clinical certificate required in professional area; Certification or proficiency (with certification level score) in assigned Epic application or demonstrated learning of other assigned application must be obtained within 6 months of employment (within 180 Days); Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Nice to have

Bachelors Degree in nursing or other clinical healthcare related field; National certification such as CPHIMS from HIMSS