Appointment Services/Call Center Supervisor

Smile Finders is a licensed referral service that is approved by The California State Board of Dental Examiners.

Smile Finders offers referrals for General and Cosmetic Dentistry , Orthodontics ( Braces ), Periodontics ( Gum Disease ), Endodontics ( Root Canal Therapy ), Oral Surgery ( Dental Implants and Wisdom Teeth ) and Pedodontics ( Children's Dental Specialist ).

Our dental affiliate owns and operates many PREMIER busy dental facilities under different names in the Greater Los Angeles and Orange County area. We are a company in growth and we are looking for qualified, team-oriented, people to promote the importance of routine dental health care and our business. We have over 45 years of collective management experience. Our offices are all beautifully appointed with state-of-the-art technology, including digital radiography. While our offices are very busy, we do not operate like a clinic. Our facilities are approximately 60% PPO, 35%HMO, and 5% cash. We do not accept Denti-cal. We desire to attract and retain quality-oriented Dentists and staff that have excellent communication skills. We pride ourselves on being consistent, dedicated, and hard working.

PRIMARY RESPONSIBILITIES

Responsibilities

Make outbound calls to dental patients who have pending future appointments; Confirm upcoming appointments at the dental offices.; Attend to inbound calls from patients, as well as third parties who are trying to get in touch with the Corporate staff for business purposes; Attend to all patient concerns like rescheduling appointments, handling complaints and endorsing other patient issues to the responsible party; Provide as and when administrative support to Marketing staff

Requirements

High school diploma; At least 1 year experience in a dental office or in a call center environment.; Bilingual preferred