Area Reservation Sales Supervisor

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service. The hotel's four waterfront cottages and one-of-a-kind houseboat boats coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

For more information: auberge.com/whitebarninn

Follow White Barn Inn on Facebook and Instagram @WhiteBarnAuberge

PLEASE NOTE: This is a remote position. Must live in the following states to be considered:

CT, FL, KY, ME, MD, MA, NJ, NM, NY, OH, PA, RI, SC, UT, TN

Responsibilities

Answer all incoming calls in less than three rings in a professional and friendly demeanor following Auberge Collection call quality and brand standards.; Supports the team’s shared Email Inboxes by sending professional, customized quotes for guests and following up to ensure bookings are curated appropriately.; Achieves & exceeds monthly individual & team conversion and revenue goals.; Ensures Hub occupancy coverage to maintain a call abandonment of 4% or less.; Resolve guest challenges and special requests in a timely manner by coordinating efforts with other departments and Reservations Leadership.; Pursues outbound revenue opportunities through our lead management system.; Stays up to date with all communication and hotel information; Ensures that appropriate guest follow-up takes place in a timely and proper fashion.; Provides detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.; Maintains rate integrity under revenue management strategies, also with Agents.; Collaborates with Leisure Sales Specialist in responding to Leisure inquiries in their absence and shared oversight of the Email Inboxes.; Assists with manual entry of VIP and Marketing reservations as needed.; Completes month-end and Deposit Ledger reconciliations as needed.; Strives to maintain a standard of 80% or higher on shop calls as well as instill best practices and learnings with the team of Reservation Agents.; Assists in maximizing hotel room revenue and occupancy numbers.; Participates in reservations sales training, familiarization trips to all hotels as scheduled.; Participates in department meetings as scheduled.; Oversees daily tasks and participates on the completion of the Reservations Checklist.; Must be willing to work a flexible schedule, including weekends, and holidays.; Must be a cultural ambassador and participate positively in a sales team environment.; All other duties as assigned by Reservations Leadership.

Requirements

Strong computer skills, including Opera, Revinate, HMS, Synxis, Google & Microsoft Suites.; Ability to work midweek, weekends, and holidays with the ability to thrive and succeed in a fast-paced, demanding work environment, and flexibility to changes in direction, routine, and scheduling.; Preferably two years in a hospitality or reservations position at a luxury resort.; Ability to work cohesively with other departments and co-workers as part of a team, as a team player, and receive assignments from different leaders.; Ability to ascertain the caller's needs and comply to ensure caller's satisfaction.; Ability to process written requests for all manner of reservations.; Ability to maintain discretion and confidentiality of all guest and resort information.; Ability to be well organized, maintain concentration, think clearly, and follow up while handling multiple tasks.; Ability to focus attention on details, remain calm under pressure, and process requests quickly and accurately.; Strong verbal and written communication skills.; Ability to work in a remote environment with a quiet, dedicated space, free of distractions, and access to high-speed internet.