Area Reservations Agent

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 31-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service. The hotel's four waterfront cottages and one-of-a-kind houseboat boats coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

Embark on an extraordinary journey as a Reservations Agent across White Barn Inn, Mayflower Inn & Spa, Wildflower Farms & The Vanderbilt, where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio.

PLEASE NOTE: This is a remote position. Must live in the following states to be considered:

CT, FL, KY, ME, MD, MA, NJ, NM, NY, OH, PA, RI, SC, UT, TN

Responsibilities

Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as, previous stay experience, special occasions, preferences, and other pertinent information.; Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.; Maintaining complete knowledge of the resorts and other information including the following:; All resort facilities/services offered and hours of operation; All accommodations, layout, décor, attributes and locations; All studio rates, special packages and promotions; All spa treatments and offerings, their benefits and costs; Daily stats, including availability; Entertainment/special events scheduled on property and in the area; Directions to the resort from airports and other major landmarks; General info, descriptions and directions for local services, restaurants, wineries and points of interests.; Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through and exceed guest expectations when possible.; Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.; Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

Requirements

Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.; Ability to create professional business letter correspondence.; Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.; Ability to work cohesively with other departments and co-workers as part of a team.