Asset Manager

The Asset Manager owns the enterprise hardware IT Asset Management function from end to end: the policy and standards that govern it, and the day-to-day operations that run it. This role is the single accountable owner for hardware asset record accuracy and for the effective daily execution of asset lifecycle operations across a distributed, acquisition-driven environment supporting 20,000+ teammates across 500+ locations. The role oversees all hardware assets from end user devices like laptops to network and infrastructure assets.

Responsibilities

Own enterprise hardware IT Asset Management function end to end; Own daily and weekly reconciliation cycle between infrastructure asset discovery data, endpoint management tooling, procurement records, and ServiceNow asset record; Manage asset exception and aging queue; Track resolution of unaccounted, missing, and stale assets; Maintain accurate stock and spare inventory positions; Verify and correct asset assignment, location, and status data; Process receiving, deployment, transfer, return, and disposal transactions; Build and produce recurring asset reporting; Own enterprise IT asset management policy, standards, and process documentation; Define and enforce asset record data model in ServiceNow; Establish interface between asset record and configuration management database; Chair recurring asset governance forum; Own asset data accuracy; Drive automated discovery and reconciliation; Establish periodic and automated audit and physical verification procedures; Own end-to-end lifecycle process; Partner with procurement and finance on refresh planning, capital forecasting, and depreciation alignment; Define standards and controls for recovery of assets; Own asset onboarding playbook for acquired entities; Serve as asset management representative at integration planning; Support divestiture and separation events; Publish asset management scorecard; Provide asset data foundation for security posture reporting, audit response, and technology spend decisions; Identify and quantify cost avoidance opportunities

Requirements

ITAM certification (IAITAM CHAMP, CITAM, or equivalent) or ITIL certification; Five or more years in IT asset management, IT operations, or closely related discipline; Demonstrated experience implementing or operating ITAM in ServiceNow, including asset module and its relationship to the CMDB; Working knowledge of endpoint management and discovery tooling and how discovery data is normalized into an asset record; Track record of establishing process and holding cross-functional teams accountable to it without direct authority; Experience in a distributed, multi-site environment; Demonstrated willingness and ability to operate hands-on in the detail, including transactional record work, reconciliation, and direct follow-up with end users and technicians; Strong practical data skills, including Excel at an advanced level and the ability to build reports and reconcile large data sets without relying on a reporting team

Nice to have

Experience in an acquisitive environment with recurring integration of new entities; Exposure to hardware asset financial management, including depreciation, leasing, and refresh forecasting; Experience supporting internal audit or regulatory examination requests using asset data

Benefits

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance; Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement; Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services; Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts