Asset Protection Coordinator

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. This position reports directly to the District Asset Protection Leader but involves close collaboration with business partners including store leadership and specialized divisions within the Asset Protection Department. The APC will closely monitor all store activity and gather information on theft and operational vulnerabilities. This is a high visibility position with strong emphasis on customer service and preventing theft, not a covert position apprehending shoplifters. APCs will be required to wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.

Responsibilities

Provide attentive, friendly customer service, greet all customers, answer general customer questions, and assist with opening and securing locked shelves and showcases per customer requests; Move throughout the store to monitor store activity for losses of CVS Pharmacy assets/products, communicate observations to Store Management, and request guidance if theft is suspected without apprehending suspected shoplifters; Inspect high-risk product categories regularly to detect and deter theft; Ensure use of approved asset/product protection equipment and the security labeling program; Prepare External Theft reports in the Auror system as incidents occur and monitor feeds to gather and share intelligence on known repeat offenders with key stakeholders; Review potential links of habitual offenders in the Auror System and share proactive intelligence with DAPL, ORC Team and Store Manager; Monitor store compliance with AP-related programs that prevent external theft, take corrective action within the job description to remedy vulnerabilities, and report findings to DAPL and Store Leadership

Requirements

1 to 3 years experience; Physical abilities to stand and/or move throughout the store for the majority of work time, stoop, kneel or crouch, reach or grasp objects including on lower shelves, and perform manual dexterity tasks such as applying security tags and using keys to open and close locks; Excellent observational skills and ability to recall and describe detailed facts, including seeing and hearing well enough to read small print on labels, tags or containers; Ability to engage and communicate well with customers and provide excellent customer service; Ability to communicate effectively verbally and in writing, prepare and submit external theft reports, and communicate with both Asset Protection and Store Leadership Teams; Work a flexible schedule that includes nights and weekends

Nice to have

Preferred: Equivalent Experience; Preferred: High School Diploma or General Equivalent Development (GED)

Benefits

Medical, dental, and vision coverage; Paid time off; Retirement savings options; Wellness programs; Other resources based on eligibility