Assistant Branch Manager

This position works closely with the Branch Manager to attain branch and Bank goals by ensuring day to day operational excellence in the branch, supervising and leading the Tellers, and by providing Breakthrough Client Service. The ABM also processes transactions, places clients in appropriate account and loan products, cross-sells other bank services and makes referrals to other departments as appropriate.

Responsibilities

Ensure the branch meets or exceeds operations standards at all times and is responsible for satisfactory audits; Monitor sales and service goals and coach other team members to deepen customer relationships using Client and Business Financial Review; Develop and maintain strong, long-term relationships with consumers and businesses in the local community and provide proactive solutions and problem resolutions in alignment with the bank's Breakthrough Client Service Standards; Act as back up to the personal banking team to open new accounts, receive loan requests and gather credit-related information; Manage, lead, train, and coach Tellers, and may oversee personal bankers in collaboration with the Branch Manager; Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls; Process transactions, place clients in appropriate account and loan products, cross-sell other bank services, and make referrals to other departments

Requirements

High School Diploma or GED; 2 years of retail banking experience; Customer service background in retail or banking; Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions; Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner; Strong attention to detail and the ability to multi-task effectively; Proficient use of spreadsheets and other banking computer systems and related software; Ability to operate a variety of office equipment and perform repetitive movements such as counting cash, typing, and handling documents; Act as a Bank MLO for open-end transactions (home equity lines of credit) only, and register as an MLO complying with SAFE Act requirements

Nice to have

Associate's or Bachelor's, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience; 1 year of management or supervisory experience; 1 year of consumer and small business lending origination experience

Benefits

Competitive Incentive Plan; Professional Development with tailored premier banker programs; Career Growth; Comprehensive healthcare coverage (medical, dental, and vision); 401(k) retirement savings plan with employer match; Employee assistance program; Life insurance; Disability insurance; Tuition assistance; Mental health resources; Identity theft protection; Legal support; Auto and home insurance; Pet insurance; Access to an online discount marketplace; Paid vacation, sick days, volunteer days, and holidays