Assistant Commissioner, Program Performance & Accountability

The NYC Department for the Aging (NYC Aging) promotes and supports inclusive, safe, affordable, healthy aging. The Division of Program operates a range of programs, including Older Adult Centers (OACs) providing community-based, wrap-around services such as meals, health and educational workshops, information, benefits navigation and referrals, and recreational activities. Centers are located in public and private facilities citywide and are operated by contracted nonprofit organizations. The Assistant Commissioner – Older Adult Centers will oversee daily operations of over 300 centers, strengthen internal and external oversight and accountability, demonstrate program effectiveness and impact, evolve program offerings to meet emerging needs, and establish partnerships that increase service delivery to older adults. The City of New York is an inclusive equal opportunity employer.

Responsibilities

Reporting to the Chief Program Officer, oversee the daily operations of over 300 Older Adult Centers serving approximately 150,000 individuals annually; Recruit, onboard, supervise, coach and mentor staff, interns and volunteers; Manage program officers and supervisors who oversee contracts and provide technical assistance to nonprofits; Ensure fidelity of site visits, rigor in documentation, escalation and resolution of issues, and thorough programmatic review of data, records, contract budgets and invoices; Streamline and standardize oversight practices, standards, policies, procedures and monitoring tools/systems; Launch, lead and/or manage projects to address service gaps and emerging performance issues; Use performance data, stakeholder feedback and research to plan and guide program (re)design; Build effective partnerships with internal NYC Aging teams responsible for quality and operations; Mobilize teams to keep older adults safe during emergencies and cooling and warming seasons; Lead and/or participate in special initiatives that advance the agency's mission

Requirements

Graduation from an accredited college with a baccalaureate degree and five (5) years of full-time, professional experience in social services, community relations, public administration or management, of which at least one and one-half years must have been in an administrative or managerial capacity; or education and experience equivalent to the above, with all candidates required to have one and one-half years of experience in an administrative or managerial capacity