Assistant Director of Services

Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

Responsibilities

Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met; Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments; Supervises an effective inspection program for all guestrooms and public space; Communicates areas that need attention to staff and follows up to ensure understanding; Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals; Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary; Ensures employee recognition is taking place on all shifts; Responds to and handles guest problems and complaints

Requirements

High school diploma or GED; 2 years experience in housekeeping or related professional area; OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Benefits

Bonus eligible; Relocation assistance available