Assistant Front Office Manager

We are looking for a highly motivated, customer focused leader to join our Front Office team as the Assistant Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

Responsibilities

Assist with oversight of Front Office operations to lead the team in helping guests discover their Wanderlust experience; Assist in developing and mentoring a team of Front Desk Agents, Bell Staff, Concierge; Assist in ensuring proper training materials are in place and used by each department; Monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy; Lead by example to ensure all guest interactions are handled in a professional manner; Provide exceptional customer service by being engaging and taking sincere interest; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established; Help to resolve problems and WOW guests through recovery when things aren't quite right; Work closely with Maintenance and Housekeeping teams to communicate and coordinate the day; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Provide support to Front Office staff during peak hours of business; Oversee all areas of Front Office Operations while the Front Office Manager is not on property

Requirements

Highly motivated, customer focused leader; Proven track record of developing a team to provide exceptional service; Open to learning and leading by example; Responds in a professional and courteous manner to guests and team; Supportive of the team both personally and professionally; Experience in hotel front office operations; Enjoy engaging with people from all over the world and making meaningful connections; Taking steps to WOW people