Assistant Front Office Manager

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office colleagues are turning moments into memories for our guests. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service.

Salary Range: $64,000 - $67,000 per annum, based on previous experience and education.

Responsibilities

Consistently offer professional, friendly, and engaging service; Assist the Front Office Manager in all aspects of the department and ensure service standards are followed; Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests; Ensure proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines

Requirements

Service focused personality is essential; Previous experience in a similar leadership role is an asset; Prior experience working with Opera or a related system; Strong interpersonal and problem solving abilities and the ability to lead by example; Degree or Diploma in Hospitality Management is an asset

Benefits

Subsidized staff accommodation provided; Complimentary meal in our staff cafeteria per shift; Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide; Hotel leisure benefits including Golf/Ski passes