Assistant General Manager- West Ocean (Long Beach, CA)

The Assistant General Manager supports the General Manager in all aspects of the daily operations of the association. The Assistant General Manager acts as a liaison related to community information and member services and assists in the training and supervision of front desk and access control staff.

Responsibilities

Manage office operations, including correspondence, scheduling, and supply orders; Assist with board and annual meeting preparations, including agendas, notices, reports, and minutes; Maintain vendor files, insurance certifications, and compliance records; Update association profiles, calendars, contracts, website, and communication platforms; Process electricity charges and coordinate billing with Accounts Receivable; Support the GM with Action List updates and other tasks as assigned; Liaise with the Architectural Review Committee, schedule meetings, and take minutes; Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds; Coordinate inspections and sound testing as needed; Address resident concerns and complaints; Issue access devices and assist new owners with registration; Supervise, train, and schedule front desk and access control staff; Provide backup support for front desk staff when needed; Process accounts receivable and service charge forms; Review and approve invoices and follow up on past-due balances; Prepare the monthly Delinquency Report; Serve as Manager on Duty in the GM's absence; Conduct routine inspections of common areas and create work orders as needed; Review daily reports and ensure proper filing and distribution

Requirements

Must be at least 18 years of age; Pass a pre-employment background check and drug screening; Minimum of a High School Diploma or equivalent; Minimum of 3-5 years of relevant experience with at least 2 years of supervisory experience in property management and/or hotels; Proficiency in Microsoft Word, Excel, PowerPoint, and other PC-based programs; Excellent verbal and written communication; Responsive, flexible attitude with eagerness to take initiative; Ability to plan, organize, and prioritize to meet deadlines; Ability to work effectively in a team and build strong relationships; Must attend board meetings as needed

Nice to have

Bachelor's degree in hospitality, business administration or a related field; Luxury experience

Benefits

Comprehensive health benefits (medical, dental, vision); Pet insurance; 401(k) with company match; Life and disability support for qualifying team members; Paid time off package for qualifying employees, including vacation hours, sick time, and company-observed holidays; On-going hospitality and property management training; Opportunities for career growth and advancement; Values-driven company culture promoting teamwork and excellence