ASSISTANT MANAGER, CONCESSIONS

This individual will be responsible to assist the Concessions Manager with effectively and profitably managing and directing all day-to-day aspects of the concession operations.

Responsibilities

Assist Concessions Manager with weekly department scheduling, monitoring of department labor costs, budgets and forecasts; Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices; Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; Determine and control staffing levels for all events in accordance with union contract in an effort to maximize net returns to the client while maintaining satisfactory Guest Service levels; Make operational recommendations and establish prices for products and services within approved budget; Assist with establishing yearly food and beverage sales and profit goals, work on financial goals, cost of goods and profit plans; Oversee hiring, promoting and termination of nonunion Concessions Supervisors; Provide instruction on company policies and procedures to supervisors and ensure proper follow-through; Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines; Coordinate mid-year and annual concession business plan; Perform other related duties, tasks and responsibilities as required

Requirements

Bachelor's degree with a minimum of 3-5 years’ experience in the foodservice industry; Must be detail-oriented and extremely organized with the ability to multi-task; Ability to interact with all levels of management; Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment; Must be detail-oriented and extremely organized with the ability to learn new programs and procedures quickly; Customer service oriented with the ability to interact with all levels of management; Must be proficient on Microsoft Word, Excel, and PowerPoint; Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays; Must be able to work in a team environment

Nice to have

Experience in concessions environment for a sports or entertainment venue; Knowledge of accounting policy and procedures and POS Systems