Assistant Manager

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

Responsibilities

Delivers quality & improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives; Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors; Supports store business plans to maximize sales & profit; Partner with store manager to lead & develop team; Delivers clear, constructive, timely feedback & partners with Store Manager on development; Executes visual directives & maintains store appearance; Maintains positive working relationship with doctors; Promotes team compliance to all policies; Performs administrative duties; Works a flexible schedule, including nights & weekends

Requirements

High School graduate or equivalent; 1+ year(s) management/supervisory experience with direct reports; Knowledge of retail operations, processes & policies; Strong basic math skills; Familiarity with cash register, computers & calculators; Must have a strong command of the English language for all written correspondence & oral communication; Strong communicator & listener; Demonstrated high-level of selling skills; Proven ability to problem solve

Nice to have

College degree or equivalent; Previous experience in leadership position within retail & customer service industry; Knowledge of basic optics; Knowledge of current store merchandise; State licensure (if applicable) &/or ABO Certification in non-licensed states; Brand Final Inspector Certification; Brand Quality, Fitting & Adjusting Program

Benefits

health care; retirement savings; paid time off/vacation; employee discounts; competitive bonus and/or commission plan