Assistant Manager - Service Experience

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

Responsibilities

Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience; Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes; Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives; Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization; Assist with protecting security and privacy of customer information including education, compliance and disposition of issues; Perform all Service Experience, Cash Room and Communication procedures as applicable

Requirements

Goal-oriented; enthusiastic about the business of fashion; demonstrated skills in influencing and collaborating; committed to driving results and providing an exceptional customer experience; track record of successful results, for example, strong productivity and achievement of goals; strong organizational, delegation and follow-through skills; clear and effective written and verbal communication as well as strong interpersonal skills; ability to prioritize multiple tasks in a fast paced environment; proficiency in multiple operating systems such as MS Windows, iOS and Android

Nice to have

High school diploma or equivalent (preferred)

Benefits

Medical/Vision, Dental, Retirement and Paid Time Away; Life Insurance and Disability; Merchandise Discount and EAP Resources; performance-based incentives/bonuses; 401k; medical/vision/dental/life/disability insurance options; PTO accruals; Holidays