Assistant Service Center Manager

Oversee all aspects of Service Center operations, including the management of revenue, sales, profit, human resources activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values.

Responsibilities

Ensure compliance with regard to product label, licensing, recurring training requirements, and existing company policies; Foster and enforce a consistent culture of safety in line with our core values; Drive commitments within your team to provide uncompromised customer service; Resolve customer complaints and issues promptly and professionally; Create and achieve monthly and quarterly revenue and sales budgets; Daily oversight of expenditures that impact profit; Manage daily and monthly production goals; Create a positive sales culture that facilitates achievement of Service Center goals; Adhere to company pricing and sales guidelines; Manage accounts receivable process; Process accounts payable invoices and check for accuracy; Manage cash funds, company credit card(s), and expense reports; Assess and negotiate customer warranty claims; Manage payroll and HR required activities; Maintain effective staffing levels by hiring for open positions and forecasting for future needs; Regularly lead performance feedback and reviews; Explain & train on compliance, inspection, treatment, materials, and sales procedures; Conduct routine Check-ins of Team Members; Maintain records within company and government guidelines for Team Members, the Service Center, and customers; Manage and maintain fleet, equipment, and material inventory; Other duties as required

Requirements

Industry experience (preferred); Demonstrated leadership abilities; Effective verbal and written communication; Conflict resolution; Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals); Proven track record in achieving sales results; Proven ability to multitask; Strong organizational skills; Basic math skills; Ability to pass any state regulatory agency required licensing/certification exams; Able to work a 40-hour (minimum) work week; Accessible after hours (including weekends/holidays); Possess a current driver's license in the state where you work; Ability to pass background and drug screening tests upon offer of employment; Meets company driving standards; High school degree or equivalency, college preferred

Nice to have

Industry experience; College degree