Assistant Spa Manager - The Wickaninnish Inn

Join the Spa Team as an Assistant Spa Manager at the Wickaninnish Inn, a family-owned Relais & Châteaux property on the West Coast of Vancouver Island. The role supports the Spa Manager in leading the Ancient Cedars Spa team, delivering high-standard guest service, and managing departmental operations, HR tasks, budgeting, and spa software transition.

Responsibilities

Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards; Be true to the mission statements of the Inn and ensure Relais & Chateaux, Forbes and Wickaninnish service philosophies are followed; Lead by example and be a pro-active member of the Ancient Cedars Spa Leadership Team; Assist the Spa Manager and act as the Spa Manager when they are not there; Create a positive atmosphere for learning and development for Ancient Cedars Spa team members; Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including working space, storage space, and equipment; Be the contact person for guests who may require immediate assistance and follow up on guest concerns; Assist in administering Human Resources tasks within the department, including scheduling, training, submitting payroll, performance management and reviews; Assist in reviewing and implementing strategies to achieve the monthly budget; Assist and support the transition to the new Spa Software program (SpaSoft), including creation and maintenance of new Standard Operating Procedures; Monitor the retail program, provide training and feedback to practitioners, and hold performance discussions related to retail sales; Work at the reception desk and cover treatments wherever required; Complete the Manager's duties and responsibilities in their absence; Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa

Requirements

The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards; Superior Human Resources, interpersonal, verbal and written communication skills; Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are required; The desire to lead a world-class spa team; Knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management; The responsibility to plan, control the budget, and manage inventory; The responsibility to respond to inquiries or complaints and resolve problems; The flexibility to do shift work and be able to work evenings, weekends and holidays; Previous experience as a Massage Practitioner, minimum 1000 hours in massage education; A minimum 2 years' management experience in a high-end, full-service luxury facility is necessary; The ability to make a commitment of 2 years to the position

Nice to have

Working knowledge of spa and property management systems, including Spa Soft and Maestro, as well as Microsoft Word, and Excel