Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Support the Store Manager in sales, customer service, store appearance, and store operations; Manage the store during the Store Manager’s absence or opposing shifts; Lead store team members in providing excellent customer service; Supervise customer service levels and team execution on customer service programs; Ensure retail sales counter is adequately staffed during peak hours; Assist in setting team member goals, providing feedback, coaching/mentoring, and monitoring training; Assist in the hiring process including recruiting, interviews, and candidate evaluation; Ensure telephones are answered per company policy; Ensure buy online/ship to store, hub, store-to-store transfers, and DC add orders are processed timely; Utilize outside purchase order ledger for special orders; Ensure returns/exchanges processed efficiently and refunds accurate; Ensure merchandise is invoiced before leaving store; Communicate Zipline messages and delegate Image Maker/merchandising tasks; Ensure compliance with company policies and work schedules; Perform opening/closing duties including deposits, security, and building locks; Assist store manager in maintaining store building, parking lot, signage, equipment, and delivery vehicles

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth