Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Lead store team members in providing excellent customer service; Supervise customer service levels on retail showroom; Ensure retail sales counter is adequately staffed during peak hours; Assist store manager in setting team member goals and coaching; Assist in hiring process by scheduling and participating in interviews; Ensure phone answered per company policy; Process buy online/ship to store, hub and store transfers, and DC add orders; Ensure special orders and outside purchases handled efficiently; Ensure retail customer returns and exchanges processed efficiently; Ensure merchandise is invoiced before leaving store; Communicate Zipline messages and delegate merchandising tasks; Ensure team member compliance with company policies; Perform store opening/closing duties including bank deposits and security; Assist store manager in maintaining store building, parking lot, signage, equipment, vehicles; Perform all other duties as assigned

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth