Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Support the Store Manager in areas of sales, customer service, store appearance and store operations; Manage the store during the Store Manager’s absence and/or when working opposing shifts; Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on the retail showroom including team member execution on customer service programs; Work with store manager to ensure retail sales counter is adequately staffed, especially during peak retail business hours; Assist store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are current on individual training; Assist in hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management; Ensure telephone is answered according to company policy; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed; Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure; Ensure retail customer returns and exchanges are processed efficiently and refunds issued accurately using correct payment methods, and returned merchandise processed/staged correctly; Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store; Ensure Zipline messages communicated, and Image Maker and merchandising tasks delegated and completed; Make sure all team members comply with company policies, adhering to posted work schedule, changes approved by management, and clocking in/out accordingly; Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights on, locking doors/securing building, arming/disarming security alarms, checking/securing/locking delivery vehicles; Assist store manager in maintaining store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles; All other duties as assigned

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth