Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels in retail showroom; Assist store manager in ensuring retail sales counter is adequately staffed during peak hours; Assist store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training; Assist in hiring process by completing recruiting tasks, scheduling/participating in interviews, evaluating candidates; Ensure telephone answered per company policy; Ensure buy online/ship to store, hub, store-to-store transfers, and DC add orders processed timely; Utilize electronic outside purchase order ledger for special orders and outside purchases; Ensure retail returns/exchanges processed efficiently, refunds accurate, returned merchandise staged correctly; Ensure merchandise invoiced before leaving store; Ensure Zipline messages communicated and Image Maker/merchandising tasks completed; Ensure team members comply with company policies, work schedules, and clocking procedures; Perform store opening/closing duties including day end procedures, securing money/deposits, locking building, arming alarms; Assist store manager in maintaining store building, parking lot, signage, computer hardware, service equipment, and delivery vehicles

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth