Assistant Store Manager

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Responsibilities

Creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability; Providing daily leadership and creating and sustaining a culture of employee engagement; Partnering with teammates to drive company owned store initiatives; Leading a successful team, supporting the store manager, and managing in fast-paced retail stores; Managing store operations to maximize sales, profits and customer service; Building, coaching, training and engaging crew team to deliver superior levels of customer care and business results; Inventory protection, asset management, operational and safety issues; Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas; Driving NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures; Growing customer relationships, helping with sales/service questions, and ensuring a positive experience both in the store and on the phone

Requirements

High school diploma or equivalent. Technical or trade school courses or degree completion; Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive; Passion for delivering customer care and building long term relationships; Thrive off of working in a very fast paced and complex environment; Knowledge of cataloging and/or inventory management systems; Ability to lift 60lbs in some situations

Nice to have

Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership; Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience; Entirely customer-centric (external/internal); ASE Certifications; NAPA Know How

Benefits

Outstanding health benefits and 401K; Stable company; Fortune 200 with a family feel; Company culture that works hard, yet takes care of employees; Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team; Comprehensive medical, dental, and vision plans; 401(k) with company match; Paid time off: vacation, personal days, holidays, sick days, and paternal leave; Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs