Assistant Store Manager (Sur La Table)

The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or a Store Manager (SM) in the achievement of sales goals, store operations, and the staffing and performance management of all retail employees. The Assistant Store Manager reports to either a General Manager (GM) or Store Manager (SM).

Responsibilities

Models and holds employees accountable to customer service standards; Contributes to an environment where employees are informed and capable by supporting and/or delivering training; Ensures all Sur La Table policies and SOPs are communicated, maintained and followed; Supports the GM or SM in proactively staffing the store; Works as part of a high-performing team to achieve store's sales plan; Provides coaching and performance feedback to employees; Seeks opportunities to increase topline retail sales; Anticipates and solves problems; Ensures accuracy and integrity of employee information; Manages deliveries and inventory events; Controls shrink and retail supply expenses; Stays informed by maintaining product knowledge; Ensures adherence to applicable wage and hour laws; Partners with GM or SM, HQ Retail Operations, Human Resources and other departments; Demonstrates exceptional verbal and written communication skills; Additional responsibilities as assigned by GM or SM.

Requirements

1-2 years of progressively responsible retail management experience; Prior experience as a Sur La Table Store Floor Lead, preferred; Experience driving sales and motivating high performing sales teams; Experience training others and holding teams accountable; Proficient in POS Systems; Proficient with MS Office Suite (Outlook, Word and Excel); May require Food Handlers Permit or Food Manager Certification; Ability to communicate verbally and work cooperatively with employees and customers; Ability to remain in a stationary position for up to 3 hours at a time; Ability to move about the workplace coaching and directing employees; Ability to grab, reach, push, pull, bend, stoop, kneel and crouch; Ability to work a varied schedule; Ability to ascend/descend ladders; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse; Regular and predictable attendance; Ability to lift and/or move merchandise weighing up to 35 lbs.

Nice to have

Prior experience as a Sur La Table Store Floor Lead