Assistant Store Manager (Sur La Table)

As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.

Responsibilities

Supports recruitment, training, and ongoing development of a high-performing team; Provides coaching and feedback to ensure team members deliver outstanding customer experience; Assists in development plans to support individual and team growth; Represents Sur La Table’s brand and culture by creating memorable, educational experiences; Maintains expertise by staying current on products, engaging in available training, and independently seeking out additional resources; Ensures exceptional customer experience by leading a customer-focused, Guest Obsessed culture; Addresses customer concerns and resolves issues in a timely manner; Partners with General/Store Manager in developing and implementing strategies to exceed sales and financial goals; Analyzes daily performance metrics, applies insights to drive results, and leads follow-ups with the team; Consistently meets or exceeds monthly sales goals; Assists with daily store operations, ensuring compliance with company policies and procedures; Maintains accurate inventory levels, minimizes shrink, and ensures proper product merchandising; Ensures store safety and cleanliness, addressing maintenance needs promptly; Assists with maintaining accuracy and integrity of associate records; Adheres to applicable wage and hour laws; Models and ensures all policies and standard operating procedures are communicated and followed

Requirements

Must be 21 years of age or older at the time of employment; 1-2 years of retail management experience; Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals; Strong leadership skills with the ability to inspire, develop, and retain a high performing team; Excellent communication, problem-solving, and decision-making abilities; Passion for community engagement and providing exceptional customer experiences; Ability to communicate verbally and work cooperatively with associates and customers; Ability to remain standing for up to 5 hours at a time; Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor; Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise; Ability to lift and/or move merchandise weighing up to 50 lbs; Ability to ascend/descend ladders; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse; Workweeks expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays; Regular and predictable attendance

Nice to have

Proficiency in Microsoft Office and retail management systems; Specialty or culinary retail environment