Assistant Store Manager (Sur La Table)

As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.

Responsibilities

Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail; Provides coaching and feedback to ensure team members deliver outstanding customer experience; Assists in development plans to support individual and team growth; Represents Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty; Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources; Ensures exceptional customer experience by leading a customer-focused, Guest Obsessed culture; Addresses customer concerns and resolves issues in a timely manner to maintain satisfaction and loyalty; Partners with the General/Store Manager in developing and implementing strategies to exceed sales and financial goals; Analyzes daily performance metrics, applies insights to drive results, and leads follow-ups with the team to ensure execution; Consistently meets or exceeds monthly sales goals; Assists with daily store operations, ensuring compliance with company policies and procedures; Maintains accurate inventory levels, minimizes shrink, and ensures proper product merchandising; Ensures store safety and cleanliness, addressing any maintenance needs promptly; Assists with maintaining the accuracy and integrity of associate records; Adheres to applicable wage and hour laws; Models and ensures all Sur La Table policies and standard operating procedures are communicated effectively to associates, maintained and consistently followed

Requirements

Must be 21 years of age or older at the time of employment; 1-2 years of retail management experience; Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals; Strong leadership skills with the ability to inspire, develop, and retain a high performing team; Excellent communication, problem-solving, and decision-making abilities; Passion for community engagement and providing exceptional customer experiences; Ability to communicate verbally and work cooperatively with associates and customers; Ability to remain standing for up to 5 hours at a time; Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor; Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor; Ability to lift and/or move merchandise weighing up to 50 lbs; Ability to ascend/descend ladders to retrieve and/or move merchandise; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work; Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays; Regular and predictable attendance

Nice to have

Specialty or culinary retail environment; Proficiency in Microsoft Office and retail management systems