Associate Account Manager

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

As an Associate Account Manager with Allergan Aesthetics, an AbbVie company, you will develop a solid foundation of system, product, and sales enablement knowledge. This role is an entry point within our team vertical, supplying the foundation of knowledge to transition into Regional Account Management and Inventory Management teams. We offer interactive training, mentorship from tenured Regional Account Managers, and hands-on experience supporting Field Sales Operations. You will develop valuable analytical and problem-solving skills, SME-level system navigation, and an understanding of Customer Operations within the Medical Device industry. We are looking for someone who thrives helping others and takes pride in being a trusted expert that builds strong relationships with sales and customers. The Associate Account Manager is passionate about sales enablement through a customer service and operational lens and thrives in a fast past environment where quick decisions and deep product and system knowledge is the key to success.

Transactional support including but not limited to

- Orders: evaluation, replacement, samples, bulk buys, personal inventory, transfers
- AR Support: invoice investigation, credits/debits, contract investigation and retroactive credits
- Research: serial number history, device tracking, reporting, credentialing, sales history, field searches for urgent case needs
- Follow up: tracking information, order status, return labels
- General Field Sales Rep Support: locate forms/documents, account pricing, territory alignment issues, sales reporting

Responsibilities

Support our Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone calls; Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialling, etc.); Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.

Requirements

Strong oral and written communication skills, with the ability to modify communication delivery based on the audience; Ability to multi-task—juggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members; Exceptional relationship-building skills both internally and externally; Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end customer operations processes; Works well in a metrics-driven environment, with an emphasis on efficiency and individual production; At least 3 years’ experience in a client-facing role with a similar function.

Nice to have

1-2 years of medical device, pharmaceutical, healthcare, or relevant industry experience; Flexible availability to cover calls over multiple time zones within the US; Bilingual Spanish