Associate Claims Analyst

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

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The Associate Claims Analyst processes, negotiates, and settles product liability claims for FBIN products globally.

Responsibilities

Independently manage assigned claims throughout the claim lifecycle; Analyze and process product liability claims; Evaluate claims for validity and proper valuation; Collaborate with technical experts to execute product testing; Validate cause of claim against known or unknown defects and review findings with FBIN technical experts; Open VOC or CAPA requests as necessary; Develop strategies to manage claims to an appropriate and timely resolution; Negotiate claim settlements up to designated authority level; Close and process claims in a timely fashion; Receive claims through various channels including phone, email, mail, worklist or the contact center; Open claims by creating tickets within the claims management system while ensuring accurate and detailed documentation; Communicate with claimants to gather information including photographs, statements, and evidence; Regularly communicate with external stakeholders including insurers, attorneys, sales reps, builders, plumbers, retailers, wholesalers, and consumers; Receive, process, and store evidence; Support team and cross functional projects and continuous improvement efforts; Monitor claim trends to mitigate future risk; Travel to customer sites to support claims-related activities as necessary

Requirements

5+ years of experience in claims management; Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations; Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation; Ability to manage multiple tasks and priorities in fast paced, changing environment; Ability to travel up to 10%

Nice to have

Bachelor’s Degree